Frequently asked questions

Firy Chat is a social app for meeting new people: you discover profiles from around the world, chat in real time and can move to a 1:1 video call whenever you want.

Downloading and signing up are free. You can create your profile, browse discovery and claim your daily bonus without paying anything.

Firy Chat is available for Android on Google Play. The iOS version is on the way; email support if you would like us to let you know.

Yes. Firy Chat is a community exclusively for people aged 18 and over. We ask for your date of birth during sign-up and block accounts that do not meet the requirement.

Sign-up guides you through two steps: first a photo, your name and a username, then your date of birth, gender and location. Everything can be edited later from your profile.

They are the virtual currency of Firy Chat. You use them inside the app to message new profiles and to start video calls. They have no monetary value outside the app and cannot be exchanged for money.

By showing up every day and claiming the daily bonus. Completing a seven-day streak multiplies that week reward.

From the app itself, in the coins section. The payment is processed securely through Google Play with the method set up on your account.

No. FiryCoin top-ups are one-off purchases: you pay once and receive the coins. There is no mandatory subscription or recurring charge unless you explicitly sign up for a membership.

FiryCoins are delivered immediately, so you agree to immediate performance and waive the right of withdrawal for coins already consumed. For payment issues, refunds are handled by Google Play under their policies, and you can also write to our support team.

It is the Firy Chat premium membership. It offers in-app perks and more visibility in discovery. You can manage or cancel it at any time from your profile.

From any profile card in discovery or from the header of a conversation, by tapping the video icon. The other person is notified and can accept or decline.

The call cancels itself after a few seconds and no conversation time is consumed. You can leave them a message and try again later.

No. Firy Chat does not record your video calls. Recording another person without their consent is against our guidelines and may be illegal in your country.

Yes. Inside a chat you can attach images and record voice notes in addition to writing messages.

Check that notifications are enabled in your system settings for Firy Chat, that the app is not in battery saver mode and that you granted permissions when signing in.

From their profile or from the conversation, using the report option. We review every report and take measures ranging from a warning to a permanent ban.

They can no longer message or call you and they disappear from your experience. You can review and undo your blocks in privacy settings.

Your photo, name and bio are visible to the community. Your email, phone number and exact date of birth are never shown publicly.

Yes, all communications travel encrypted in transit over TLS, and video call media use the standard WebRTC transport encryption.

We do not sell your personal data. We only share it with the providers needed to run the service, under contract and with the safeguards described in the Privacy Policy.

From Profile → Settings → Delete account. You can also request it by email. See the data deletion page for exactly what gets erased and when.

During the first 30 days we can reverse the deletion if you write to us from the same email address. After that, erasure is permanent.

From Profile → Settings → Contact info. We will ask you to verify the new detail before applying it.

Write to us from your account email and we will handle your access, rectification, erasure, portability, objection or restriction request within 30 days.