Terms and Conditions of Use

1. Scope and acceptance

These Terms and Conditions govern access to and use of the Firy Chat mobile application and the firychat.com website (together, the "Service"), owned by Firy Chat.

By signing up, accessing or using the Service you confirm that you have read, understood and accepted these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Who can use Firy Chat

The Service is reserved for natural persons aged 18 or over with the legal capacity to enter into a contract.

• You declare that you are at least 18 years old and that the date of birth you provide is truthful.
• You may not use the Service if you have previously been banned or if the law of your country prohibits it.
• You may not use the Service on behalf of a company or organisation without a written agreement with us.
• We reserve the right to request an age check and to suspend accounts that do not meet this requirement.

3. Your account

To use the Service you must create an account with a valid email address or phone number.

• You are responsible for keeping your credentials confidential and for all activity carried out from your account.
• Your profile information must be truthful and your photos must be of you.
• You may only hold one active account, unless we expressly authorise otherwise.
• You must tell us immediately if you detect unauthorised access, by writing to support@firychat.com.

4. Rules of conduct

Firy Chat is a space for conversation between adults. By using the Service you agree not to engage in any of the following:

• Harassing, threatening, intimidating, defaming or discriminating against other people for any reason.
• Posting or sending sexually explicit, violent or illegal content, or any material involving minors.
• Impersonating another person or using images that do not belong to you.
• Soliciting money, promoting investment schemes, running scams, sending spam or unauthorised advertising.
• Recording, capturing or distributing other people conversations, messages or video calls without their consent.
• Harvesting other users data by automated means or reverse engineering the Service.
• Interfering with the Service, circumventing technical limits or manipulating the FiryCoins system.
• Using the Service for any unlawful purpose under applicable law.

5. User content

You retain ownership of all content you create and send through the Service (photos, text and voice recordings).

By posting or sending it, you grant us a worldwide, non-exclusive, royalty-free and limited licence to host, store, reproduce and transmit that content for the sole purpose of operating and providing the Service. This licence ends when you delete the content or your account, except for backups pending overwrite and cases where we must retain it by legal obligation.

You are solely responsible for the content you share and for holding the necessary rights to it.

6. FiryCoins and in-app purchases

FiryCoins are a virtual currency for use inside the Service only, required for certain features such as starting conversations with new profiles or making video calls.

• FiryCoins are not money, are not a deposit or a means of payment, and have no monetary value outside the app.
• They are not transferable to other accounts, cannot be exchanged for cash or for goods outside the Service, and are not inheritable.
• FiryCoins are purchased through Google Play. By buying them you also accept that platform terms.
• FiryCoin top-ups are one-off purchases: they do not create recurring charges unless you expressly sign up for a paid membership.
• As digital content delivered immediately, you expressly request immediate performance and acknowledge that you lose the right of withdrawal over coins already delivered and consumed, under article 16(m) of Directive 2011/83/EU and the national law implementing it.
• We may change prices and the coin cost of features. Changes do not affect coins already purchased.
• If your account is closed for breaching these Terms, any unused FiryCoins balance is forfeited with no right to compensation.

7. Firy Gold

Firy Gold is an optional paid membership that enables additional perks inside the Service.

You can manage and cancel it at any time from your account settings or from your Google Play subscription. Cancellation takes effect at the end of the period already paid for and does not entitle you to a refund of the current period, unless applicable law provides otherwise.

8. Moderation, suspension and account closure

We may review reported content and take proportionate measures when these Terms or the community guidelines are breached: a warning, limited features, a temporary suspension or permanent closure of the account.

For serious breaches, in particular those affecting someone safety or that may constitute a criminal offence, the measure may be applied without prior notice and we may cooperate with the competent authorities.

If you believe a measure was applied in error, you can request a review by writing to support@firychat.com. We will inform you of the reason and the final decision.

9. Intellectual property

The Service, its software, design, trademarks, logos and content belong to Firy Chat or its licensors and are protected by intellectual and industrial property law.

We grant you a personal, limited, revocable and non-transferable licence to use the Service under these Terms. No other rights are granted to you.

10. Third-party services

The Service relies on third-party platforms such as Google Play and Google Firebase. Use of those platforms is governed by their own terms and policies, over which we have no control.

11. Service availability

We work to keep the Service continuously available, but we do not guarantee uninterrupted availability. We may carry out maintenance, update features or discontinue parts of the Service, giving reasonable notice where possible.

12. Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude any implied warranty of merchantability, fitness for a particular purpose or freedom from errors.

We do not control or guarantee the identity, behaviour or intentions of other users. Always interact with care and follow our safety tips.

Nothing in this clause limits the rights that consumer law grants you on a mandatory basis.

13. Limitation of liability

To the fullest extent permitted by applicable law, Firy Chat shall not be liable for indirect, incidental, special or consequential damages, nor for loss of profit, data or opportunity arising from use of the Service.

Our total aggregate liability to you is limited to the amount you paid within the Service during the 12 months preceding the event giving rise to the claim.

These limitations do not apply in cases of wilful misconduct, gross negligence, personal injury, or where mandatory applicable law does not allow their exclusion.

14. Indemnity

You agree to hold Firy Chat harmless against third-party claims arising from your breach of these Terms, the content you share or your unlawful use of the Service.

15. Agency program

Participation in the Firy Chat agency program is governed by a separate collaboration agreement entered into between Firy Chat and the relevant entity. That agreement prevails over these Terms with respect to that relationship and grants no rights to users of the Service.

16. Changes to these Terms

We may amend these Terms to adapt them to legal or product changes. We will notify you inside the app or by email at least 15 days in advance when a change is substantial.

If you keep using the Service after the new version takes effect, you are deemed to accept it. If you disagree, you can delete your account.

17. Term and termination

These Terms remain in force while you use the Service. You may terminate them at any time by deleting your account from the app settings.

We may terminate or suspend your access under clause 8. Provisions that by their nature should survive (intellectual property, liability, governing law) remain in force after termination.

18. Governing law and dispute resolution

These Terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the country where you have your habitual residence.

For any dispute, the parties submit to the courts of the consumer domicile where the user acts as a consumer. If you reside in the European Union, you may also use the European Commission online dispute resolution platform.

19. Contact

Legal matters: legal@firychat.com

General support: support@firychat.com