Safety
Community guidelines and safety
Firy Chat only works if it is a good place to be. These are the rules, the tools and the commitments that make it one.
The rules, in short
Yes, please
- Be yourself and use real photos of you
- Respect whoever is on the other side, always
- Take a "no" the first time
- Report anything that feels off: it helps everyone
Never
- Harassment, hate, threats or discrimination
- Nudity, explicit sexual content or any material involving minors
- Impersonating someone else or using photos that are not yours
- Scams, spam, selling products or soliciting money
- Recording or sharing someone without their consent
- Any activity that is illegal in your country or in theirs
Tools at your fingertips
Block
Cut contact instantly from the chat or the profile. Reversible whenever you want.
Report
Send a report with context. Every case is reviewed by a person on our team.
Control who reaches you
Adjust your contact preferences in privacy settings.
Leave a call
Hanging up is always a valid option. You owe no one an explanation.
How we moderate
We combine human review of reports with automated controls over risky content and behaviour. When a report is confirmed we apply proportionate measures: a warning, limited features, a temporary suspension or a permanent ban.
In serious cases affecting someone safety or that may constitute a crime, we cooperate with the competent authorities under applicable law.
If you believe a measure on your account was a mistake, you can request a review by writing to us. We will reply with the reason and the final decision.
Tips for chatting smart
- 01Never share bank details, documents or passwords. Ever.
- 02Be wary of anyone in a hurry to move you off the app.
- 03If someone asks you for money, report it immediately.
- 04Before meeting in person, pick a public place and tell someone you trust.
- 05Trust your gut: if something feels off, hang up and block.
Report content or behaviour
The fastest route is the report button inside the app, because it reaches us with full context. If you cannot access your account, write to us and we will handle it anyway.
Email the safety team